Members Rewards

General Rules for Rewards

•  Customers must be logged into their online account to generate points.
• Customers must earn point via the online shopping-cart
• Not all products generate points. Free products or end of line products or weekly special may or may not have points assigned.
• Not all products can be purchased with points, it is the company discretion as to what products are available for points purchase.
• Points cannot be converted to cash.
• Points cannot be transferred to another loyalty program.
• Orders that are refunded or cancelled will have their points removed for that order or item.
• Points are only assigned after payment has been made and confirmed.
• Points can take up to 7 days from date of payment to show.
• Disputed points must be accompanied with an email showing, customer name, date of purchase, order number and products disputed with an explanation as to the issue.
• Point totals are held with the online account only – which is why they only apply to online sales.