Refund policy

Change of mind / cancellations:

Orders can't be cancelled or amended once an order reference number is issued.
No refunds, credits or replacements for change of mind, incorrect choices, or inaccurate order info.
If they agree to accept a return due to change of mind, a 20% restocking fee applies.

Faulty / wrong / short delivery:

Faulty products (don't work out of the box or show signs of failure): report within 14 days of delivery.
Transit damage: report within 24 hours of receipt.
Wrong product or short delivery: report within 7 days of delivery, via email only, with proof.
Faulty/defective items will be repaired or replaced; refund only if the product is no longer available.
Marks or stains on textiles are only claimable if the item is unused and unwashed.
If the product is deemed not defective, they may refuse replacement/refund and can charge a $65 handling fee if the condition was misrepresented.

Return conditions:

All original items and packaging must be returned.
You're responsible for adequate packaging during return shipping.
Exchange/return of alcohol, food, and bulky products is not allowed.
If the return is not for a defect, you pay return freight. Used or soiled items won't be credited.
Returns must be completed within 14 days of delivery.

Refunds: